01
You send a request
In the bot, tap "Request pickup". Enter your section and floor once — after that, it is a single tap.
Trashpickupondemand.Rightfromyourapartment.
Send a request in Telegram — a collector comes to your door. No schedules, no queues.
Open in Telegram
Service is running in pilot mode
How it works
02
A collector arrives
You get a notification when the collector is on the way, and another when they reach your door.
03
Done
Hand the bag to the collector in person. Status updates in real time.
Why it is useful
No carrying it down
No heavy bags, no trips downstairs. One tap and the trash is handled.
When it suits you
Request a pickup whenever suits you within working hours. No fixed pickup days, no waiting for a truck by the building.
Transparent
You see who arrived, when, and at what stage your request is. You are charged only for completed pickups.
Pricing
Pay per pickup using credits. New users get 2 free credits on sign-up.
5 pickups
300 UAH
60 UAH per pickup
10 pickups
−17% 500 UAH
50 UAH per pickup
Payment is a bank transfer to the details shown in the bot. Credits are added after an admin verifies the receipt. During beta, your balance is capped at 20 pickups — pricing is subject to change, so we limit stockpiling.
Why beta
This is a pilot launch in one building. We want to verify the service is really useful before we grow further.
- We currently serve only one building.
- Current schedule (days and hours) is shown in the bot.
- Maximum 2 bags per request, up to 15 kg total.
- Prices, hours, and features may change — we are learning alongside you.
- One collector is on duty. Wait times depend on their schedule.
- If something is off — write to the bot. We read everything.
What is next
Now
- Pickup requests in Telegram
- Credit system
- Bank-transfer payment
- Collector rating
- Ukrainian and English
Soon
- Order history
- Low-credit reminders
Later
- More buildings
- Scheduled pickups
- Subscriptions instead of credits
- Automated payment verification
Questions
What if no one accepts my request?
After 15 minutes the request is auto-cancelled. No credit is charged — credits are only deducted on completion or no-show. You can try again later.
Are unused credits refundable?
By default, no — credits are non-refundable once added to your balance. Exceptions (technical failure, duplicate charge, unfulfilled pickup) are listed on the Refund Policy page.
What if I am not home when the collector arrives?
The collector waits up to 10 minutes. If we cannot reach you, the request is marked "no-show" and 1 credit is charged.
What are the working hours?
Current schedule may change during the pilot. Check the bot for up-to-date days and hours.
How do I reach support?
In the bot, tap "Help" — the message goes straight to an admin.